出现这种问题的主要原因是我们的系统防护软件对Win10不兼容。
解决方法:
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由于无法进入桌面,所以我们采用快捷键ctrl+alt+del打开任务管理器。
![](https://iknow-pic.cdn.bcebos.com/e850352ac65c10385bcfb525b9119313b17e89a7?x-bce-process%3Dimage%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_jpg)
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然后点击文件,运行新任务。
![](https://iknow-pic.cdn.bcebos.com/8cb1cb1349540923951018999958d109b2de49df?x-bce-process%3Dimage%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_jpg)
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接着在打开一栏中输入explorer.exe,并按下回车。之后屏幕就可以正常显示了。不过要想彻底解决这个问题请继续往下看。
![](https://iknow-pic.cdn.bcebos.com/d53f8794a4c27d1eab63402310d5ad6edcc4388b?x-bce-process%3Dimage%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_jpg)
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按下快捷键win+r打开运行界面。然后输入msconfig,并按下回车键来执行这个命令。
![](https://iknow-pic.cdn.bcebos.com/ae51f3deb48f8c54aeaabec831292df5e1fe7fdf?x-bce-process%3Dimage%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_jpg)
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然后进入系统配置界面,将“加载启动项”一栏取消勾选。
![](https://iknow-pic.cdn.bcebos.com/0df3d7ca7bcb0a461b1bf1de6063f6246b60af18?x-bce-process%3Dimage%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_jpg)
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最后将电脑中所有的杀毒软件、防护软件全部关闭掉再重启电脑就可以解决问题了。
![](https://iknow-pic.cdn.bcebos.com/aa64034f78f0f73632f436e60155b319eac413ca?x-bce-process%3Dimage%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_jpg)