1、 (接电话方)拿起电话
Hello! This is Watson speaking.
(喂?这里是华生)
2、 (拨电话方)说明目的
Hello, this is Robert calling for Steve.
(喂，我是Robert，我找Tom)
3、 (接电话方)询问身份
May I ask what company you are calling from, please?
(请问一下你是哪个公司的?)
4、 (拨电话方)自报家门
This is Robert calling from WSE Company.
(我是WSE公司的Robert)
5、 (接电话方)询问分机
Do you know what extension he's on?
(你知道他的分机号码吗?)
6、 (拨电话方)查询分机
I don’t know, could you please help me to check the telephone directory?
(我不知道，你能帮我查一下电话簿吗?)
7、 (接电话方)电话转接
Please hold and I’ll put you through.
(请不要挂机，我帮你转过去)
8、 (接电话方)对方正忙
Steve is on another line at the moment. Would you like to hold?
(Steve电话占线，你要等他吗?)
9、 (拨电话方)电话留言
May I leave a message for him?
(我能给他留个言吗?)
10、(接电话方)通话结束
Thanks for calling. I’ll speak to him later. Good bye.
(感谢来电，我稍后会告知他，再见)
