Communicate:ImproveYourRelationshipsWithEffectiveCommunicationSkills
Conflictinarelationshipisvirtuallyinevitable.Initself,conflictisn’taproblem;howit’shandled,however,canbringpeopletogetherortearthemapart.Poorcommunicationskills,disagreementsandmisunderstandingscanbeasourceofangeranddistance,oraspringboardtoastrongerrelationshipandhappierfuture.Nexttimeyou’redealingwithconflict,keepthesetipsoneffectivecommunicationskillsinmindandyoucancreateamorepositiveoutcome.
Step1.StayFocused:Trynottobringuppasthurtsorothertopics.Stayfocusedonthepresent,yourfeelings,understandingoneanotherandfindingasolution.
Step2.ListenCarefully:Peopleoftenthinkthey’relistening,butarereallythinkingaboutwhatthey’regoingtosaynextwhentheotherpersonstopstalking.Trulyeffectivecommunicationgoesbothways.
Step3.TryToSeeTheirPointofView:Inaconflict,mostofusprimarilywanttofeelheardandunderstood.Wetalkalotaboutourpointofviewtogettheotherpersontoseethingsourway.
Step4.RespondtoCriticismwithEmpathy:Whensomeonecomesatyouwithcriticism,it’seasytofeelthatthey’rewrong,andgetdefensive.Justtrytolookforwhat’strueinwhatthey’resaying;thatcanbevaluableinformationforyou.
Rememberthatthegoalofeffectivecommunicationskillsshouldbemutualunderstandingandfindingasolutionthatpleasesbothparties,not‘winning’theargumentor‘beingright’.
That'sit!Thanksforyouattention.
也许长了一点，你可以缩减一些，这些功夫我就不代劳了。
