在桌面上找到【设置】图标,或者从屏幕顶部下滑状态栏,点击右上角的【齿轮】图标
![](https://iknow-pic.cdn.bcebos.com/14ce36d3d539b6008129af3fe250352ac75cb757?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
进入设置后,向下滑动,选择【更多设置】
![](https://iknow-pic.cdn.bcebos.com/ae51f3deb48f8c54670565a731292df5e1fe7f60?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
再次向下滑动,找到【恢复出厂设置】进入
![](https://iknow-pic.cdn.bcebos.com/d4628535e5dde7117944e37eacefce1b9c1661a0?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
按情况选择恢复出厂设置的用户
![](https://iknow-pic.cdn.bcebos.com/d01373f082025aaff4d5de43f0edab64024f1a56?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
还原所有设置:只还原你的vivo手机的设置,而下载安装的应用程序和音乐、视频等文件不会受到影响
![](https://iknow-pic.cdn.bcebos.com/3812b31bb051f819ec19a0c2d1b44aed2e73e77e?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
清除所有数据:会让手机回到第一次开始时的状态,安装的应用程序都会抹掉,不过手机里储存的文件不会受到影响;如果勾选了【手机U盘】,则储存的所有文件也会一并抹掉
![](https://iknow-pic.cdn.bcebos.com/9f2f070828381f3090252e21a2014c086e06f07e?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
确定后,点击【重置手机】,手机变回自动重启,然后开始恢复出厂设置