（一）、 中国人与英美人打电话有很大差异。用英语打电话要掌握以下几点：
1. 打电话人接通电话后可说：Hello ！ 接着说：This is sb.speaking./Could（May）I speak to sb.?/Is sb.in? 但不能问：Whoare you？接电话人可说：Hello！Good morning/afternoon/ evening.紧接着 将自己的电话号码或姓名告诉对方。如：（This is ） 3531968./This is Jim speaking.
2. 问对方是谁， 不说：Who are you ？ 而应说：Who's thatspeaking（calling）?/May I have y our name? /Is that sb. （speaking）？
3.代人接电话，最好说：What name shall I give?/Who shall Isay is calling? 若要离开去叫人， 须跟对方说：Hold the line,please.I'll get him/her to phone.（别挂断，我就去找他（她）听电话。 ）或Hold on for a moment.（请等一会儿。）反之， 若电话要找的人在身边，代接电话的人可说：It's for you.或For you. （你的电话。）
4. 如果打电话要找的人不在， 代接电话的人可说：Sorry,he/she isn't in.或I'm afraid he/she is o ut.（他／她不在。）如果问对方是否要留话，说：May I take a message for you? /Can Itake a messag e?/Would you like to leave a message?
打电话者若要拜托接电话人转告要找的人某事时， 可问：Couldyou take a message for me?/Please tell him （her）that（sth.）……./Tell him（her）I called./Will you please tell him （her）to c all me back later?
5.若对方打错电话，接电话者可说：Sorry,you've dialed
the wrong number. 打电话人发现拔错号码， 应说：Sorry,I'vedialed the wrong number.
6.若电话的线路忙或有问题，可说：The line is busy. （占线。）The line is dead.（断线。）
（二）、电话对答
情况 (一) 打电话的人找的是你自己
对方：Is David there? David 在吗?
你可以回答：Speaking. 我就是。
This is he. 我就是。 (注: 女的用 "This is she.")
You're speaking/talking to him. 你正在跟他说话。
(注: 女的用 "You're speaking/talking to her.")
This is David. 我就是 David。
That's me. 我就是。
情况 (二) 打电话的人要找的人不在
对方：May I speak to Mr. Liu? 请问 Gates 先生在吗?
你可以回答： He's not here right now. 他现在不在这里。
He's out. 他出去了。
He's in a meeting right now. 他现在正在开会。
You've just missed him. 你刚好错过他了。
He's just stepped out. 他刚好出去了。
情况 (三) 打电话的人要找的人不在, 问对方是否要留言
对方：Can I talk to David? 我可以跟David讲话吗?
你可以回答：
He's out on his lunch break right now. Would you like to leave a message? 他出去吃午饭了, 你要留言吗?
He's not available right now. Can I take a message? 他不在, 我可以帮你传话吗?
情况 (四) 打电话的人问他要找的人何时回来
对方：Do you know when he will be back? 你知道他什么时候会回来吗?
你可以回答：
I'm sorry. I don't know. 抱歉, 我不知道。
I have no idea. 我不知道。
He should be back in 20 minutes. 他应该二十分钟内会回来。
情况 (五) 打电话的人问他要找的人在哪里
对方：Do you have any idea where he is? 你知道他在哪里吗?
你可以回答：
Sorry. I don't know. 抱歉, 我不知道。
He's at work right now. Do you want his phone number? 他现在在上班。你要不要他的电话号码?
情况 (六) 打电话的人要找的人不在, 愿意接受对方的留言
对方：Can I leave a message? 我可以留个话吗？
你可以回答：
Yes. Go ahead, please. 可以, 请继续。
Of course. Hold on for just a second so I can grab a pen and paper. 当然, 稍等一下让我拿个纸笔。
Sure, if you can excuse me for just a second. Let me find a piece of paper to write it down. 当然, 如果你可以等我一下下, 让我找张纸写下来。
情况 (七) 接受对方留言时听不清楚, 希望对方重复
对方：When he comes back, can you have him call me at (206) 5551212? 他回来后, 能不能让他打 (206) 5551212 这个号码给我?
你可以回答：
Can you repeat again, please? 能不能请你再重复一次?
(Say) Again, please? 再说一次好吗?
Pardon? 抱歉。(请再说一次)
Come again, please? 再说一次好吗?
I'm sorry? 抱歉。(请再说一次)
情况 (八) 对方希望留话, 怕听错了, 不想接受对方的留言
对方：May I leave a message? 我能否留个话?
你可以回答：
You know what? My English is not that great, and I don't want to miss anything. Would you mind calling back later? I'm sorry. 你知道吗? 我的英文不是非常好, 我不想听错话。你介意稍后再打来吗? 我很抱歉。
If you don't mind, could you please call back and leave a message on the answering machine? My English is not very good. 如果你不介意的话, 能否请你再打一次, 然后在录音机上留言? 我的英文不是很好。
情况 (九) 打电话的人要找的人是别人, 请对方稍等
对方：Is David there? David在吗?
你可以回答：
Yes, he is. One moment, please. 他在。请稍等。
Hold, please. 请稍等。
Hold on, please. 请稍等。
Let me see if he's here. Hang on. O.K.? 我看看他在不在。等一下, 好吗?
情况 (十) 对方打错电话
对方：Can I speak to Jasmine Deng? 我可以和Jasmine Deng说话吗?
你可以回答：
Jasmine Deng? I'm sorry, but there's nobody here by this name. Jasmine Deng? 抱歉, 这里没这个人。
I'm sorry. I'm afraid you've got the wrong number. 抱歉, 恐怕你打错电话。
What number did you dial? 你打几号?
情况 (十一) 如果对方要求和(打电话的人)刚刚已经通过话的人再讲话
对方：Can you put David back on? I forgot to tell him something.你能否请David再来听电话呢? 我忘了跟他讲一件事。
你可以回答：Sure. I'll go get him. 当然! 我这就去叫他
情况 (十二) 如果你打电话，电话没人接(或录音机)，你可以说：
Is he there? 他在吗?
No one is there. 没人在。
Nobody answered. 没人接。
No. I got the answering machine. 没有! 是录音机。
情况 (十三) 电话打不通，你可以说：
Did it go through? (电话)打通了吗?
The line was busy. 电话忙线。
I got the busy signals.. 电话忙线。
情况 (十四) (因自己忙等原因)请别人去接电话，你可以说：
Jasmine, can you answer the phone? I'm busy.
Jasmine, 你能不能去接电话? 我在忙。
Can you get it, Jasmine? My hands are tied.
Jasmine, 你能不能去接电话? 我现在不能接。
情况 (十五) 如果你接到无人电话(就是打来了却不说话的那种)
某人问：Who called? 谁打来的?
你可以回答：No one. He hung up on me. 没人。他把电话挂了。
Wrong number, I guess. He hung up without saying a word. 打错了, 我想。他一句话也没说就把电话挂了。
电话留言
Hi! This is David. I can't come to the phone at this time. Please leave a message and I'll call you back as soon as possible
嗨!我是David。我现不能接电话。请你留言。我会尽快回你的电话。
（三）
一、预约火车票
1. i’d like to reserve a seat at twelve to london. 我想要预定一个座位，十二点开往伦敦的火车。
2. i’d like to book two tickets from paris to london. 我要预定两张从巴黎到伦敦的票。
二、预约旅馆
1. do you have a single room available tomorrow night? 明晚还有单人间吗？
2. i’d like to make a reservation for a single room. 我想要预定一间单人间。
3. i prefer a room with an ocean view. 我想要一间可以看到海景的房间。
4. how about the room charge? 房间的费用是多少呢？
5. what’s the price of a double room? 双人间的价钱是多少？
6. does that include service charge and tax? 包含服务费和税吗？
7. do you accept visa? 你们能接受visa信用卡吗？
三、叫醒服务
1. would you wake me up at six?
六点钟能叫我起床吗？
2. this is room 213. could you give me a wake-up call at six tomorrow morning?
这里是213房。明天早晨六点能请你叫我起床吗？
3. i’d like a wake up call at seven tomorrow morning.
明天早晨七点请叫我起床。
四、房间设备有问题
1. there is no water. 没有水。
2. the toilit doesn’t flush properly. 马桶冲不下去了。
3. we need one more towel. 我们需要多加一条毛巾。
4. the tv doesn’t work. 电视机不能看。
表示……坏了，可以用：something is wrong with~ 或 ~ be not working.
（四）、到异国品尝美食可说是旅游的乐趣之一，然而，若是语言不通，大概就很难品尝餐厅最受好评的菜色了。因此，学会基本点餐说法，适当的询问服务生，并表达自己喜好，包管可以让自己吃得道地又满足。 （日常英语口语免费测试）
1）请给我菜单。 may i have a menu,please?
2）是否有中文菜单？
do you have a menu in chinese?
3）在用晚餐前想喝些什么吗？
would you like something to drink before dinner?
4）餐厅有些什么餐前酒？
what kind of drinks do you have for an aperitif?
5）可否让我看看酒单？
may i see the wine list?
6）我可以点杯酒吗？ may i order a glass of wine?
7）餐厅有那几类酒？
what kind of wine do you have?
8）我想点当地出产的酒。
i'd like to have some local wine.
9）我想要喝法国红酒。
i'd like to have frence red wine.
10）是否可建议一些不错的酒？
could you recommend some good wine?
11）我可以点餐了吗？
may i order,please?
12）餐厅最特别的菜式是什么？
what is the specialty of the house?
13）餐厅有今日特餐吗？
do you have today's special?
14）我可以点与那份相同的餐吗?
can i have the same dish as that?
15）我想要一份开胃菜与排餐(鱼餐)。
i'd like appetizers and meat(fish) dish.
16）我正在节食中。
i'm on a diet.
17）我必须避免含油脂(盐份/糖份)的食物。
i have to avoid food containing fat(salt/suger).
18）餐厅是否供应素食餐巢?
do you have vegetarian dishs?
19）你的牛排要如何烹调？
how do you like your steak?
20）全熟(五分熟/全生)。
well done (medium/rare),please.
