1. Introduction: When you get someone on the line, the last thing you want is for them to hang up on you. Here are some tips to keep the conversation going and make sure they stay engaged.
2. Start with a friendly greeting: Begin by introducing yourself and asking how the person is doing. This helps to establish rapport and build trust.
3. Ask open-ended questions: Avoid yes/no questions that could be answered quickly and lead to a dead end. Instead, ask questions that encourage the person to share more information and keep the conversation flowing.
4. Listen attentively: People appreciate when you take the time to listen to what they have to say. Use active listening techniques like nodding and summarizing to show that you understand and care about their perspective.
5. Share relevant details: Provide information that is helpful and relevant to the person’s interests or needs. You can also share personal anecdotes or stories to add color and engage their attention.
6. Offer something of value: Whether it’s a discount or a free sample, offering something of value can help to keep the person interested and engaged.
7. Wrap up the conversation thoughtfully: Thank the person for their time and wrap up the conversation with a clear next step, like scheduling another call or following up via email.
By following these tips, you can keep the conversation going and prevent the other person from hanging up on you. Remember to be friendly, engaging, and focused on the other person’s needs and interests.